Return / Exchange Policy


You may return all unworn / unused merchandise within 30 days of delivery for a full refund or exchange.


We do NOT accept returns or exchange of knickers, bodysuits etc. that have been tried on without your own panties on.

Stockings are not refundable if tried on.

Shipping charges are not refundable.

Return / Exchange shipping cost is customer's responsibility.


Easy Return / Exchange Instructions

Step 1
Need your Exchanged items as soon as possible? The fastest way is to reorder what you want online and return your unworn / unused items for a refund.

Carefully package the 
unworn / unused items to be returned and enclose instructions (including a copy of your invoice) indicating if you want a refund or an exchange.

If you want to exchange, be sure to indicate which item(s) you would like. 

Exchanges and Returns take about 10 days to process. Allow an additional 5 days to receive your exchange and for return credits to show up on your credit card statement.


Step 2
Ship your package to:

CPHagen ApS

Symfonivej 29

2730 Herlev


Consider purchasing insurance and requesting a tracking number since COAXcopenhagen.com cannot be responsible for lost or damaged returns. Also, this way you will know when your items have been delivered.


Step 3
We'll either exchange or issue a credit to your credit card within 15 days of receiving unworn / unused merchandise.


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