🛡️ E-MARK CONSUMER PROTECTION STAMP

Consumer Protection with e-mark Certification

At COAX Copenhagen we are proud to have received the consumer protection stamp from e-mark, ensuring our webshop meets the highest standards in customer service and regulatory compliance.

When you shop with us, you enjoy the following benefits common to all e-mark-certified webshops:

  1. Financial Protection

    • When purchasing physical goods, your order is automatically covered for up to DKK 10,000 (approximately €1,345) for a period of up to 2 years.

  2. Transparent Ownership

    • You have immediate access to clear contact information and can easily see who owns and operates the webshop.

  3. GDPR Compliance and Data Transparency

    • We provide clear details on how your personal data is handled. Links to our privacy policy are prominently displayed on our homepage, ensuring you can review your data rights easily.

  4. Legally Regulated and Controlled

    • As an e-mark certified webshop, we are subject to continuous regulatory oversight, ensuring we consistently adhere to legal guidelines and deliver excellent customer service.

  5. Clear Cancellation, Return, and Complaint Policies

    • Before completing your purchase, you will be presented with comprehensive information regarding cancellations, returns, and complaint procedures. These policies are also clearly outlined in the order confirmation you receive.

  6. Transparent Purchase Process

    • You have access to detailed information about expected delivery times, final product prices (including shipping and any additional costs), and all other terms related to your purchase, which you must accept prior to completing your order.

  7. Responsive Customer Service

    • Our team is committed to responding to customer inquiries within a minimum of 5 working days, ensuring you receive prompt assistance.

  8. Free Access to Legal Assistance

    • Should any issues arise, e-mark lawyers are available to help you exercise your consumer rights, providing fast and effective support at no extra cost to you.

To view our e-mark certificate, please click here.

For more information about e-mark, please click here.

February 2024