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We have been given the consumer protection stamp by the e-mark
When you shop with us and other e-marked webshops, then:
You are coved financially
When buying physical goods, your purchase is automatically covered up to the value of DKK 10.000 (Euro 1.345) for up to 2 years.
You can clearly see who owns the shop
You have easy access to relevant contact information and can clearly see who runs the webshop.
You have easy access to the GDPR data that the webshop keeps on you
You are guaranteed to shop from a legally controlled and regulated entity
The e-marked webshops are subjects to ongoing controls, ensuring that they are always on the forefront of customer services and follow the legal guidelines.
You will have easy access to information relating to how to cancel a purchase, return goods or make a complaint
vPrior to your purchase, you will be offered information in relation to the cancellations, returns and complaints policies. The policies are also clearly stated on the order confirmation that you receive after placing your order.
The purchase flow is transparent
You will have easy access to expected delivery times, the final product price incl. shipping and any other costs related to your purchase, corresponding to the webshop’s general terms and conditions, which you actively need to accept prior to you completing your purchase.
You are guaranteed fast answers to your queries
The webshop is liable to respond to any customer services inquiries within a minimum of 5 working days.
You have free access to help and support
The e-mark lawyers are ready to help you with your rights as a consumer should you have any questions. And should anything go wrong, you are guaranteed fast and effective lawyer support, without you incurring any costs.
To see our certificate, pls click here.
To read more about the e-mark, pls click here.
23rd Apr 2021