🔐 PRIVACY POLICY

OUR COMMITMENT PROTECTING YOUR PERSONAL INFORMATION

At COAXcopenhagen.com, operated by CPHagen ApS - registered address: Symfonivej 29, 2760 Herlev, Denmark, VAT no. 34613656 - we value your trust and are dedicated to protecting your personal data.

By using our website, you agree that we process your information in accordance with applicable data protection laws and the General Data Protection Regulation (GDPR).

PROTECTION OF YOUR PERSONAL INFORMATION

We collect and process personal information only as needed to provide you with a safe, secure, and enjoyable shopping experience. Our friendly team at COAX Copenhagen has access to the data you provide when you make a purchase, sign up for our newsletter, contact us with questions, or otherwise interact with our site. If you’re not comfortable with our data practices, please consider refraining from using our website.

WHAT PERSONAL INFORMATION WE COLLECT

Personal information includes any data that can identify you - such as your first and last name, address, email, and phone number. We collect this information when you:
• Purchase our goods
• Sign up for our email news
• Send us queries, feedback, or complaints
• Interact with our website in any other way

When you place an order, we gather the necessary details (email, name, phone number, address) to deliver your product and address any inquiries regarding your purchase. If you subscribe to our newsletter, we will record your name and email address.

Additionally, as you navigate our site, we collect data on your interactions - like where you click and how you move around the page - to help us continually improve your experience. We use trusted third-party services, like Google Analytics, to compile and analyze this information in aggregated form. Please refer to our Cookies section for further details on this process.

HOW WE SHARE YOUR INFORMATION

Your personal data is only shared with carefully selected and trusted partners. We may pass your information on to our shipping partners (e.g., UPS, PostNord, and your country's local postal service) so your order can be delivered efficiently. We also comply with legal requirements by disclosing information to authorities (like the police) in cases of abuse or fraud.

Furthermore, our analytics partners may receive anonymized behavioral data to help us better understand site usage and improve our services. We only work with companies based in the EU or in countries that ensure adequate data protection.

WHERE AND HOW LONG WE STORE YOUR INFORMATION

Your data is securely stored using Shopify's robust infrastructure, which means it is hosted on secure servers that form part of Shopify’s global network. This network includes data centers located in Denmark, North America, and other regions, ensuring high levels of security, redundancy, and performance. Shopify utilizes trusted third-party cloud providers, such as Amazon Web Services (AWS) and Google Cloud Platform, to manage and safeguard your information. Additionally, a dedicated data processor works on our behalf to protect your data and ensure it is in compliance with applicable laws.

• Purchase-related information is retained for five years after your purchase, in line with Danish Accounting Law, chapter 5, § 10 - read more.

• Contact details provided for our newsletter remain on file as long as you’re subscribed and are removed immediately upon your request.

• Behavioral data collected via third-party services is stored according to our Cookie Policy guidelines, with IP addresses anonymized for your protection - read more.

ACCESS AND YOUR RIGHTS

We believe in transparency. If you would like to know what personal information we hold about you or if you wish to update, correct, or delete your data, please email us at sales@coaxcopenhagen.com. Should you not receive a satisfactory response, you have the right to contact Datatilsynet at Borgergade 28.5, 1300 København K, or via email at dt@datatilsynet.dk.

We are here to help and ensure that your privacy is respected as you enjoy your shopping experience with us. Thank you for placing your trust in COAX Copenhagen.

February 2024